Privacy Statement

1. What information do we collect, for what purpose and through which technical means?

In general, storing personal information is required:

  • if you use our contact form
  • if you use our support system
  • if there is a simple need for the site to remember you between visits and adapt itself to your needs or wishes
  • to allow you to receive further information that you have requested, such as newsletters and information updates

We store the information that you provide on the registration form for our support system. The information you provide is used for our internal purpose like following up on your support question.

We also store certain additional information (listed below) relating to the activity on the support request that we create for you, so that we can protect both your identity and the integrity of the systems that you access.

The additional information is used to diagnose and resolve problems and to deal with security incidents. Much of it relates to attempts to use an identity.

When using Lehmann Brother Games services, system and user-related data is collected automatically and without any further action on the part of the user. For example, when you visit the LehmannBroGames website, the general specifications of your internet browser (e.g. type and version), time of access and the related IP address (an individual address associated with your internet connection at this time), as well as system configuration details (e.g. screen resolution and operating system version) are collected and recorded in server logs. As a rule, this information is not used to identify a specific internet user.

Note: use of cookies

Our support system uses cookies to follow up your actions between different support topics. These cookies contain no personal information, merely a pointer allowing the support service to find your entry. The cookies are ‘per-session’ cookies, i.e. they are destroyed when you close your browser. If you have chosen the option for your browser not to accept such cookies, you will not benefit from this feature..

2. Coverage analysis, tracking and analysis

As described in 2.1, we have no interest in monitoring the surfing behaviour of our page visitors, nor do we track what you do on the internet after using Lehmann Brother Games services.

However, we have a justified interest in the optimisation, further development and demand-oriented design of our services and in being able to better assess the benefits of our advertising measures and to remunerate them in accordance with contractual obligations. This includes information regarding how Lehmann Brother Games services are used and from which external pages users find their way to us. We also want to learn about which pages are viewed, how often, how long the page takes to display in your browser and how much time is spent viewing a page, so that we can identify errors and further improve Lehmann Brother Games services.

For these purposes we use tools such as Google Analytics described in section 2.1 below. The Lehmann Brother Games pages also use a variety of cookies for these purposes, explained in more detail in section 2.6 and in our Cookie Policy.

2.1 Google Analytics

Our internet pages use Google Analytics in various places, a web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). Google is certified under the EU-US Privacy Shield Framework and guarantees adherence to European data protection regulations.

Google Analytics uses cookies (see also section 2.6 and our Cookie Policy). The information generated by this cookie about your use of LehmannBroGames internet pages is transmitted to Google’s servers in the United States of America and stored there. By activating IP anonymisation on the affected LehmannBroGames websites, however, your IP address is abbreviated by Google from within the European Union member states or other signatories to the agreement via the European Economic Area. The full IP address will be transmitted to a Google server in the USA and shortened there only in exceptional circumstances.

As part of an agreement on the processing of personal data on behalf of LehmannBroGames, Google may use this information to evaluate your use of our internet pages, to compile reports on the website activities and to provide LehmannBroGames with further services associated with the use of the website and the internet. The IP address transmitted from your browser via Google Analytics will not be associated with any other data held by Google. You may prevent the use of cookies by selecting the appropriate setting in your browser software; however, please note that in this case you may not be able to use all functions of the LehmannBroGames web pages to their full extent. You may also prevent the collection and processing of the data generated by the cookie and relating to your use of Lehmann Brother Games websites (including your IP address) by Google by downloading and installing the browser plug-in available under the following link: Google optout Further information regarding how Google uses your data can be found on Google’s internet pages, in particular in their privacy policy (Google privacy).

Google’s Terms of Service and Products can be found at Google ToS

2.2 Tracking and analysis

In order to optimise Lehmann Brother Games services and especially the online games for a better user experience, we would like to understand how our services are used and whether optimisations and new functions are successfully accepted.

As a rule, the relevant information is aggregated so that we can extrapolate results from the collection of individual data points, which in most cases cannot be traced back to individual users.

3. Who has access to your information and to whom is it disclosed?

By registering a support question through the support system, using the contact form or applying for our newsletter, you authorise use of the details you have entered in the registration only for our internal purpose of processing your information.

Our service administrators can view all of the data pertaining to a particular user. This helps them to perform duties such as helping users with problems and diagnosing suspected security incidents.

4. How do we protect and safeguard your information?

Lehmann Brother Games stores your personal information in secure computers and your information can only be accessed by authorised internal persons.

The information you sent us is always encrypted on the network.

The details about your registered support questions are available only to yourself and the service person from our site.


If you have registered a support question you should never reveal your support ticket number and email adress to anybody else as this gives them access to your support issue.

In case of difficulty, you can obtain help by following the contact link below (see point 5).

Since it is collected automatically, it is not possible to modify any of the technical data held by the support service.

5. How long do we keep your data?

Registered data during registering a support issue stay for as long as your support question is active and for a period of one year thereafter.

Data from the Support Service is backed up regularly to ensure a correct system restore if necessary to restart operations. Furthermore all sensitive actions on the system are logged, including each request. These logs (log files) are rotated regularly and removed from the active system after a maximum of six months..

6. Contact Information

If you wish to ask questions or post complaints about the service with respect to the use of your personal information, you should follow the contact link: Contact Form